Refund policy

Return & Refund Policy

At Beautifully Ruined, each product is made especially for you when you place your order. Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selections, or changes of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery.

When contacting us, please provide:

  • Your order number

  • A description of the issue

  • Clear photos showing the item and the problem

We will review your request and work to make things right.

When an eligible issue is confirmed, our preferred resolution is to provide a replacement at no additional cost. If a replacement is not appropriate or you would prefer a refund, please let us know. Refund requests will be reviewed based on the circumstances of the order and issue.

Sizing and Ordering Errors

Please review product descriptions and available size information carefully before placing your order.

Because our products are made to order, we generally cannot offer returns, exchanges, or refunds when a customer:

  • Orders the wrong size or color

  • Provides an incorrect or incomplete shipping address

  • Changes their mind after the order has entered production

  • No longer wants the item after it has been produced

If you notice an error with your order, please contact us as soon as possible. We cannot guarantee that changes or cancellations can be made once an order has entered production.

Returns

Please do not send products back without contacting us first. If a return is required as part of resolving an approved issue, we will provide instructions.

Items returned without prior authorization may not be eligible for a refund or replacement.

Refunds

If a refund is approved, it will be issued to the original payment method. Please allow time for your bank or payment provider to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the refund is related to an error with your order or another issue for which Beautifully Ruined is responsible.

Lost Packages

If your tracking information shows that your package has not arrived within the expected delivery timeframe, please contact us so we can review the situation and assist you.

Beautifully Ruined is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Contact Us

If you have an issue with your order, please contact us through our Contact Us page within 14 days of delivery. Please include your order number and any relevant photos so we can assist you as quickly as possible.

We reserve the right to review return, replacement, and refund requests individually and to deny requests that do not meet the conditions outlined in this policy.